Your Privacy Matters: Phim1 LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Claude Cowork.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, and contact details
- User Content: Files, documents, text inputs, and other content you submit to our Service
- Communications: Messages you send to our support team or through our contact forms
- Payment Information: Billing details (processed securely by third-party payment processors)
1.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Device Information: Browser type, operating system, IP address, and device identifiers
- Cookies and Tracking: We use cookies and similar technologies (see Section 6)
- Log Data: Server logs including timestamps, errors, and system events
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve Claude Cowork
- AI Processing: To process your requests through our AI models
- Personalization: To customize your experience and provide relevant features
- Communication: To respond to inquiries, send updates, and provide customer support
- Analytics: To analyze usage patterns and improve our services
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Legal Compliance: To comply with applicable laws and regulations
3. Third-Party Services
We work with trusted third-party service providers who may access your information:
| Service | Purpose | Data Shared |
|---|---|---|
| Replicate API | AI model processing | User prompts, uploaded content |
| Google Analytics | Usage analytics | Anonymized usage data, device info |
| Cloudflare | CDN and security | IP addresses, request data |
These third parties are contractually obligated to protect your data and use it only for specified purposes.
4. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
You may request deletion of your data at any time by contacting us.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest
- Access Controls: Strict access limitations and authentication requirements
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Hosted on secure, monitored servers
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
- Essential Cookies: Required for Service functionality
- Analytics Cookies: Help us understand how you use our Service
- Preference Cookies: Remember your settings and preferences
6.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may limit Service functionality.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your data
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
7.1 California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to opt-out of the sale of personal information. We do not sell personal information.
7.2 European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation. We process data based on legitimate interests, contractual necessity, and consent.
8. Children's Privacy
Claude Cowork is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
11. Do Not Track Signals
Some browsers support "Do Not Track" signals. Currently, there is no industry standard for responding to such signals. We do not currently respond to Do Not Track signals.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: support@claude-cowork.net
- Phone: 1-800-345-2677
- Mail: Phim1 LLC, 16192 Coastal Highway, Lewes, DE 19958, USA
Consent: By using Claude Cowork, you consent to this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our Service.